Last updated November 30, 2023

Kindly examine our Shipping & Delivery Policy thoroughly before making any purchases. This policy will be applicable to every order you make with us.

SHIPPING & DELIVERY OPTIONS

We offer free shipping and delivery on all orders.

Order Confirmation

Upon confirming your order, you will receive an "order confirmation" email. If the product is in stock, we will proceed to process and ship it within 11-14 days. In the event that the item is unavailable or on backorder, we will promptly notify you and process a full refund.

After dispatching your order from our warehouses, a shipment confirmation email, inclusive of your tracking number, will be sent to you within 24 hours. If, after 6 days from placing your order, you have not received tracking information, please reach out to us via email at: contact@rekeafurniture.com. Additionally, You can also track your order here.

Estimated Delivery

Your order will be delivered 11-14 days after your order has been processed.

Cancellations

Cancellations made after 48 hours of placing an order are subject to a 25% restocking fee, irrespective of whether the order has been shipped. In the case of shipped orders, the buyer is responsible for return shipping charges. Refunds will be processed exclusively to the original credit card used for the order placement.

ARE THERE OTHER SHIPPING RESTRICTIONS?

• We do not deliver orders to P.O. boxes.
• For freight orders, such as large items like sofas, inspection and a signature are required upon receipt.
• A person aged 18 or above must be present to sign for freight deliveries.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

DAMAGES

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note such as "Damaged on arrival" when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@rekeafurniture.com and we will process a refund claim.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions concerning our return policy, please contact us at:

Email: contact@rekeafurniture.com

Welcome to Rekea Furniture, where your satisfaction is our top priority! We go the extra mile to ensure that you not only find exceptional products but also enjoy unbeatable prices. Our commitment to delivering value is backed by our exclusive 100% Price Guarantee.

At Rekea Furniture, we understand the importance of offering you the best deals online. If, within six months of your purchase date, you discover a lower price for the same item on our website or from a competing online store, we've got you covered. We will gladly refund the difference to make sure you always get the absolute best price.

Claiming your partial refund is a breeze – just shoot us an email with a link to the product on our site or the competitor's site within six months of your order date. Our team will swiftly process the credit, ensuring you experience seamless and worry-free savings.

However, like any great offer, there are a few conditions to keep in mind:

• Your purchase must be made directly from our website to qualify.
• Special promotions, rebates, or buy one, get one free offers are not eligible.
• The competitor must have the item in stock on their website.
• We're looking out for fellow online stores; physical retail locations don't count.
• Sorry, no discount or auction websites (e.g., eBay, Overstock) are included.
• The competitor must be an Authorized Retailer of the product.
• Our Price Match Guarantee covers both the item price and shipping charges, excluding sales tax.

Shopping at Rekea Furniture not only guarantees you top-notch products but also ensures that you enjoy the peace of mind that comes with our 100% Price Guarantee. Plus, don't forget to explore our website for more exciting offers and, of course, free shipping on qualifying orders – because your satisfaction knows no bounds!

Last updated November 30, 2023

Thank you for visiting! Our goal is to ensure your satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, feel free to return it to us. We offer a refund or store credit. Kindly refer to the details below for more information on our return policy.

Returns

Returns are welcome within 30 days from the delivery date. Please ensure that all returned items are in new and unused condition, complete with original tags and labels attached. Refunds for undamaged items are applicable but may be subject to a 25% restocking fee, excluding shipping and delivery charges.

RETURN PROCESS

To begin the return process, kindly contact our customer service at contact@rekeafurniture.com to request a Return Product Authorization (RPA) number. Once you have received the RPA number, securely place the item in its original packaging, include the provided return form, and send your return to the address below:

Attn: Returns

RPA #

(An address for return will be provided) Please be aware that you are responsible for all return shipping charges. For your convenience, we highly recommend using a trackable shipping method when sending your return.

REFUNDS

Upon receiving your return and evaluating the condition of the item, we will proceed with the return process. Please anticipate a processing time of at least ten (10) days from the date we receive your item. You will be notified via email once your return has been successfully processed.

EXCEPTIONS

Returns are not accepted for the following items:

• Special Order Items
• Black Friday Items
• Doorbuster items

DAMAGED SHIPMENT

Upon delivery, carefully inspect the items. If any damage is observed, please make a note of it when signing for the delivery. For defective or damaged products, promptly contact us using the provided contact details so that we can expedite the processing of your claim.

Please Note

• Returns will incur a 25% restocking fee.
• Shipping charges, typically incorporated in the sale price, are non-refundable.
• Return shipping costs are the responsibility of the customer.
• Items must be in pristine, unused condition.
• Assembled or modified items will not be accepted.
• Returned items must be in their original packaging with accompanying accessories.
• A return authorization from Furniture Royalty is mandatory for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Email: contact@rekeafurniture.com